Galería Plaza Veracruz — answers about rates, reservations, rooms, and services.
Rates include a buffet breakfast. Executive-floor rooms also include an American breakfast, an afternoon dry-snack service, and 2 complimentary drinks for adults. Those drinks must be consumed at Bar Tlacotalpan from 6:00 pm to 8:00 pm, and they are not cumulative or transferable.
Occupancy depends on the room category:
King-bed rooms allow a maximum of 2 adults and 1 child.
Rooms with 2 double beds allow a maximum of 3 adults and 1 child.
No deposit is required. A credit card on file as a guarantee is enough to hold your reservation.
If you want to pay for your stay in advance, you can do so by deposit or bank transfer. Our team can email you the bank details or send a secure payment link.
We can check whether a special event rate or a corporate agreement rate applies to your dates. Depending on your company’s agreement, it may include taxes or buffet breakfast.
Yes, you can pay in interest-free installments. Tell the front desk on arrival. This option is available for BBVA, American Express, Banamex, and Banorte credit cards.
Yes. Our official WhatsApp number is 2295531716.
No. Under current operating policies, pets are not allowed.
The free-cancellation window depends on the rate you booked. Share your confirmation number and we will review the exact conditions of your reservation.
Once registration is complete, your stay confirmation is sent automatically to the email address you provided.
We offer special rates with an advance-purchase discount, plus others you can review at www.brisas.com.mx.
Yes, you can come to the hotel without a reservation. We still recommend booking ahead, because nightly rates and room availability change often.
Check-in is from 3:00 PM and check-out is at 12:00 PM (noon).
A late arrival is fine. As long as your reservation is guaranteed with a credit card, it will not be cancelled.
At check-in you must show a current official ID, preferably your INE. If you booked a corporate rate, you must also present a current company ID.
Yes. We store your luggage at no charge. Once you leave it, you can use hotel facilities such as the pool, restaurant, and parking.
The shopping plaza in front of the hotel blocks a direct ocean view. Rooms on the 5th and 6th floors with a front view offer a partial ocean view, subject to availability.
No. We are not beachfront; the hotel is inside a shopping plaza.
No. We no longer offer a beach club.
Yes. Parking is completely free and exclusive to our guests.
When you contact our team, we will gladly tell you the current weather in Veracruz and the forecast for the days of your trip.
